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TOPIC: Unable to download Xlxtrfun access denied.
#3461
AMF2 (User)
Tadpole (Junior Boarder)
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Unable to download Xlxtrfun access denied. 2 Years, 7 Months ago Karma: 0  
Having registered, paid the subscription fee and downloading my first spreadsheet, on opening the spreadsheet there is a message informing me I need to download and install Xlxtrfun from www.xlxtrfun.com. On doing so I get:

Forbidden

You don't have permission to access /cgi-bin/formmail/formmail.pl on this server.
Server unable to read htaccess file, denying access to be safe

This renders the spreadsheet inoperable and my subscription useless.

Is there any other way of downloading an up to date copy of this function set?
 
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#3462
JohnDoyle[Admin] (Admin)
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Gender: Male MoreVision Location: LEEDS, WEST YORKSHIRE, UK Birthdate: 1965-02-24
Re:Unable to download Xlxtrfun access denied. 2 Years, 7 Months ago Karma: 493  
I am sorry about this and can appreciate your disappointment. This download is actually a link to another completely independent website. If the site download is not working the I am afraid there is not much I can do about it but I will remove the link for the ExceCalcs site.

I used to use the Xlxtrfun addin regularly but I have stopped using it since moving to a 64 bit version of Excel (the Xlxtrfun addin is not compatible with the 64 bit version). These days I use the trendline features within Excel, there is an article describing this approach with video help files too.

The trendline method described in the article is a better approach as it only uses Excel native functions. I hope this is a good solution for you.
 
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#3466
AMF2 (User)
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Re:Unable to download Xlxtrfun access denied. 2 Years, 7 Months ago Karma: 0  
Thank you for your reply John.

Having no reference to the Xlxtrfun set of functions or what they do and having limited knowledge of the disciplines required for calculating such complex engineering conundrums, the reason I subscribed to the site, your reply is somewhat meaningless. Surely, for a paid service the spreadsheets offered should work without customer intervention. It being the responsibility of the service provider to ensure all offerings work and that any third party tool sets, libraries, add-ins, etc. are available to download.

Could you let me know what your refund policy is.
 
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#3467
JohnDoyle[Admin] (Admin)
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Gender: Male MoreVision Location: LEEDS, WEST YORKSHIRE, UK Birthdate: 1965-02-24
Re:Unable to download Xlxtrfun access denied. 2 Years, 7 Months ago Karma: 493  
I appreciate your frustration and we'll happily offer a full refund. I'll happily rework the calculation without Xlxtrfun if this would be useful for you. You'll also find a more extensive flat plate calculation which includes the case you were interested in.
 
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#3468
AMF2 (User)
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Re:Unable to download Xlxtrfun access denied. 2 Years, 7 Months ago Karma: 0  
Thank you John. I would very much prefer a solution to a refund and thank you for your expedient response plus offer to rework the spreadsheet.

Firstly, I shall take a look at your recommendation and hopefully as you say it will satisfy our requirements and no need to do any reworking, though, I believe if the spreadsheet is to remain as a download, it should be working so that those of us not quite as proficient at doing these calculations can just plug and play.
 
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